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Vendor Technical Support Contacts

Unless specified, all warranties and support for products sold by ACA Pacific are handled directly the manufacturer or a nominated partner.

ACA Pacific Technical Support & Advice - [email protected]
ACA Pacific RMA (Returns) - [email protected]

Download Forms
Request for RA (Return Authorisation)
Use this form when returning a faulty or DOA product purchased from ACA Pacific. This form is NOT to be used to request a credit on any purchases. Please refer to the Request for Credit form if seeking a credit.
Request for Credit
Required to obtain a credit for returned goods. An accompanying Request for RA may be required. 
ACA Pacific Returns Policy Document
ACA Pacific's policies and conditions regarding the returning of goods and requests for credit. 

Data Storage Vendors

Buffalo Email [email protected]
Condusiv Customer Service +1 (818) 771-1600 X3301 or [email protected]
Technical Support +1 (818) 771-1600 X3800 or tech_s[email protected]
Online Support:
Product Documentation:
LSI Logic
Overland Storage
QLogic 1800 084 876
Quantum 1800 285 435 or
Safenet 1800 634 796
Tandberg Data 0011 800 826 323 74 (Toll Free) or Email [email protected]

Document Imaging Vendors

ABBYY Phone: +61 (02) 9004 7401
Email: [email protected]
Canon 13 13 83
CaptureBites Please contact your ACA Pacific Account Representative
Colortrac 1300 137 585
Kodak Alaris Hardware 1300 252 747 (Option 1 followed by Option 3 on the menu)
Please have your scanner serial number ready before calling the service centre.
Kodak Alaris Software Please contact your ACA Pacific Account Representative

+61 2 9274 0892

Rimage 1300 662 447

For all other products, please complete this form:


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